Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Tula Sleep GmbH's Website, located at www.tulasleep.com .

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Tula Sleep Website if you do not agree to take all of the terms and conditions stated on this page.

Cookies

The website stores your analytics-consent preference in local browser storage so that it does not need to ask for the same choice on every page. This preference is necessary to respect and remember your selection.

Google Analytics and its analytics cookies are disabled unless you expressly select “Accept analytics.” Analytics consent can be changed or withdrawn at any time through “Cookie settings” in the website footer. Further information is provided in our Privacy Notice.

License

Unless otherwise stated, Tula Sleep GmbH and/or its licensors own the intellectual property rights in the content of this website. All rights are reserved. You may access and use this website for your own personal use, subject to these terms and conditions.

You must not:

• Copy, reproduce, or republish content from this website.
• Sell, rent, or sub-license content from this website.
• Redistribute content from this website.

Personal Data Submitted by Email

If you choose to contact us by email at [email protected] , you may voluntarily provide personal information such as your first and last name, email address, the content of your message or inquiry, and any other information you choose to include. By sending us an email, you consent to our processing of this information for the purpose of responding to your inquiry.

Waitlist submissions and structured enquiries may be stored in a private lead record so that Tula Sleep can manage follow-up and future development cycle communications. Further information is available in our Privacy Notice.

The legal basis for this processing is Art. 6(1)(a) GDPR (consent) or Art. 6(1)(f) GDPR (legitimate interest) in responding to inquiries addressed to us.

We retain your email correspondence only for as long as necessary to handle your inquiry or as required by applicable legal obligations. We do not sell personal data. We may disclose it to service providers acting on our behalf, including Google Workspace and Google Apps Script for processing waitlist submissions and email communications, and where required by law. Further information about recipients, international processing, safeguards, and the measurement consultation is provided in our Privacy Notice.

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise your rights, you may contact us at [email protected] .

Mattress Warranty

1. Warranty period

Tula Sleep GmbH provides the original purchaser with a voluntary 10-year warranty beginning on the date the mattress is delivered. This voluntary warranty is in addition to, and does not limit, any mandatory rights available under applicable law.

2. What the warranty covers

The warranty covers defects in materials or workmanship that arise during normal domestic use and materially affect the durability or intended use of the mattress. Covered defects may include:

• Foam that splits, cracks, or deteriorates prematurely despite proper use and care.
• Structural failure or permanent deformation caused by a manufacturing defect.
• Defects in the mattress construction, cover, or fastening components attributable to materials or workmanship.
• Damage present when the mattress is delivered, provided it is reported promptly after discovery.

Natural settling or a minor change in the feel of foam does not by itself constitute a defect.

3. What the warranty does not cover

Unless required by applicable law, the warranty does not cover:

• Normal wear and tear.
• Gradual softening or changes in firmness that do not constitute a material structural defect.
• Personal comfort preferences or a change in the customer’s preferred firmness.
• Changes in the customer’s body, weight, health, sleeping position, or personal requirements after the measurement consultation.
• Burns, cuts, tears, stains, liquid damage, contamination, or damage caused by pets or humans after delivery.
• Mould, odour, moisture damage, or discolouration resulting from improper ventilation, storage, cleaning, or care.
• Damage caused by misuse, improper handling, unauthorised alteration, or repair.
• Damage resulting from an unsuitable, damaged, or insufficiently supportive bed base.
• Damage incurred while moving, transporting, or storing the mattress after delivery.
• Cosmetic variations that do not affect the mattress’s intended use.
• A failure to achieve a particular sleep, health, recovery, or performance outcome.

An exclusion applies only where the excluded circumstance caused or materially contributed to the claimed defect.

4. Making a claim

The purchaser should notify Tula Sleep at [email protected] promptly after discovering a suspected defect and provide:

• Their name and contact information.
• The invoice or other proof of purchase.
• A description of the suspected defect and when it became apparent.
• Photographs or other reasonable evidence of the mattress, product label, bed base, and affected area.
• Any additional information reasonably required to evaluate the claim.

Tula Sleep may arrange an inspection before determining whether the claim is covered.

5. Available remedy

If a valid warranty claim is confirmed, Tula Sleep may, as appropriate:

1. Repair the defective component.
2. Replace the defective component or mattress with an equivalent product.
3. Where repair or replacement is not reasonably possible, provide another remedy required or agreed under applicable law.

Only the defective component must be repaired or replaced where this adequately resolves the defect. A repaired or replacement product remains covered for the unexpired portion of the original 10-year period, unless applicable law requires otherwise.

6. Costs

Tula Sleep covers reasonable inspection, repair, replacement, and transportation costs for a confirmed warranty defect. If no covered defect is identified, any customer-paid inspection or transportation cost will only be charged if it was disclosed and agreed beforehand.

7. Non-transferability

The voluntary warranty applies to the original purchaser and is not transferable, except where applicable law requires otherwise.

Referral Program Terms

1. Program eligibility

The Tula Sleep Referral Program is available to private individuals who have purchased and paid for an eligible Tula Sleep mattress directly from Tula Sleep GmbH. Sports teams, organisations, employees of Tula Sleep GmbH, commercial partners, and anyone participating on behalf of a business are not eligible unless Tula Sleep confirms otherwise in writing.

The purchaser who shares a referral code is referred to as the “Referrer.” The person who purchases a mattress using that code is referred to as the “Referred Customer.”

Participation in the Referral Program constitutes acceptance of these Referral Program Terms.

2. Referral code

An eligible Referrer will receive a personal referral code. The code will appear on the Referrer’s invoice and will be labelled “Referral Code.”

Where a partner mattress is created as one single mattress for two people, only one referral code will be issued for that mattress, regardless of whether both partners are named on the order or invoice.

Referral codes are personal and may not be sold, transferred, exchanged, or used for commercial advertising. A Referrer may not refer themselves or use their own code for another purchase made by them.

3. Qualified referrals

A referral qualifies for cashback only when:

• The Referred Customer is a genuine new Tula Sleep mattress customer.
• The Referred Customer provides the Referrer’s valid referral code before payment of their invoice.
• The Referred Customer completes and pays for the purchase of an eligible Tula Sleep mattress.
• The purchase has not been cancelled, refunded, reversed, or determined to be fraudulent.
• The referral otherwise complies with these Referral Program Terms.

Only one referral code may be applied to each mattress purchase. A referral code cannot be added retrospectively after the purchase has been completed unless Tula Sleep agrees otherwise in writing.

Each Referred Customer can generate only one qualified referral, regardless of the number of mattresses or other products purchased.

4. Cashback amounts and limit

An eligible Referrer may receive cashback for a maximum of three qualified referrals:

• CHF 50 for the first qualified referral.
• CHF 100 for the second qualified referral.
• CHF 150 for the third qualified referral.

The maximum total cashback available to each Referrer is CHF 300.

A partner mattress created as one single mattress is collectively eligible for a maximum of three qualified referrals and total cashback of CHF 300. The referral limit is assigned to the mattress purchase and is not doubled because the mattress is intended for two people.

Further referrals made after the third qualified referral will not generate additional cashback unless Tula Sleep expressly offers an additional reward in writing.

5. Verification and payment

All referrals and cashback payments are subject to verification by Tula Sleep. Tula Sleep may request information reasonably necessary to confirm eligibility and may delay payment while a referral is being verified.

Cashback becomes payable only after the Referred Customer’s purchase has been paid in full and is no longer subject to cancellation or refund. Tula Sleep will notify the Referrer when a referral has qualified and explain how and when the cashback will be paid.

Verified cashback will normally be paid within 30 days after the Referred Customer’s purchase has been paid in full, all qualification requirements have been satisfied, and Tula Sleep has received any payment information reasonably required from the Referrer.

Any personal tax obligations arising from cashback are the responsibility of the recipient.

6. Returns, refunds, and warranty remedies

If the Referrer subsequently becomes entitled to a refund of the purchase price of their mattress under an applicable warranty, the refund will be reduced by any referral cashback already paid to the Referrer. This prevents the Referrer from receiving more than the net amount originally paid for the mattress.

If a Referred Customer’s purchase is cancelled, refunded, reversed, or found not to qualify, the related referral will not count toward the Referrer’s cashback entitlement. If cashback has already been paid for that referral, Tula Sleep may deduct or recover the corresponding amount.

Nothing in these Referral Program Terms limits any mandatory statutory rights or remedies available to a customer.

7. Misuse and disqualification

Tula Sleep may reject a referral, withhold or recover cashback, or exclude a participant from the Referral Program where it reasonably believes there has been:

• Self-referral, duplicate participation, or the use of false information.
• Fraudulent, misleading, abusive, or commercial use of a referral code.
• Manipulation of the Referral Program.
• A breach of these Referral Program Terms or applicable law.

8. Code validity and changes to the program

A referral code is valid for 24 months from the date it is issued, unless a later expiry date is confirmed by Tula Sleep in writing. The Referred Customer must provide the valid referral code before paying their invoice.

Tula Sleep may amend, suspend, or end the Referral Program for legitimate business reasons. Where reasonably possible, material changes or the ending of the program will be communicated at least 30 days in advance on the Tula Sleep website and by email to affected Referrers for whom Tula Sleep holds valid contact details.

Any change, suspension, or termination will not affect cashback already earned or a referral code validly submitted before the change takes effect. The Referral Program Terms published when the Referred Customer submits the code will apply to that referral.

9. Data protection

Tula Sleep processes referral codes and related purchase information to administer the Referral Program, verify referrals, prevent misuse, and issue cashback. Further information is available in the Tula Sleep Privacy Notice.

10. Contact

Questions about the Referral Program may be sent to [email protected].

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, communication via email may not always be fully secure, and by submitting the form you acknowledge this risk.