FAQ
Learn more about our mattresses, measurement process, delivery, warranty, and materials.
The price applies to any mattress size listed within the Waitlist dropdown and shipping within Switzerland.
Other heights, lengths, and widths may be possible and involve an additional surcharge. Shipping to other countries may involve an additional surcharge. We can provide you with a quotation after review of your submission to the waitlist form.
You will receive the invoice for your mattress after the measurement consultation. Upon timely payment of your invoice, we will release your tailor-made mattress for production.
If, after your measurement consultation, you decide that the mattress is not right for you, you do not have to proceed and will not be charged for the mattress.
The internal mattress design is defined by your individual measurements, so the final configuration is created after your consultation. The mattress consists of three foam layers and is constructed so that it optimally supports your weight and has space for your cut-outs. Cut-outs are placed in the bottom layer according to the design which is developed from your weight distribution, physique, and spinal positioning in various sleep positions.
The mattress is vacuum-packed, rolled, placed in a cardboard box, and sent to the delivery address you provide.
We offer a 10-year warranty covering defects in materials or workmanship that affect the durability or intended use of the mattress. The warranty does not cover normal wear and tear, changes in personal comfort preference, accidental damage, misuse, improper care, or damage caused by an unsuitable bed base. Full coverage, exclusions, and claim conditions are set out in our Terms and Conditions. This warranty does not affect your mandatory rights under applicable law.
We currently do not offer returns. Due to the cost associated with the measurement consultation, design configuration, production and shipping, we cannot offer returns at this stage of our business as a startup.
We do not currently offer pillows because pillow preferences are highly personal. You will be asked to bring your usual pillow to your measurement appointment so that it can be considered while your mattress is configured. If you change pillows later and have concerns about how it interacts with your mattress, please contact us.
Tailoring a mattress takes a lot of time as we need to consider each sleeping position and how your body interacts with the mattress. We aim to deliver your mattress within four to six weeks after your measurement appointment. Timing can vary because each design is prepared individually and then produced within an allotted time frame at the manufacturer. We will keep you informed of the expected delivery schedule.
We record information including your weight, height, body shape, and spinal curvature, and observe how your body and spine are positioned on our measurement bed in your preferred sleeping positions. Using our algorithms and design expertise, we configure the cut-outs and support provided by different areas of your mattress around these individual inputs.
Comfort is personal, so we cannot guarantee how any individual will experience a mattress. Our process involves you in selecting the firmness and uses your individual measurements and sleeping positions to create the design. Asking the question differently: would you rather have a mattress tailored to you or choose a mattress online or in a store which you maybe only just partially tried out?
As we work predominantly on a referral basis, chances are someone has told you about us and how great their new mattress is.
We offer partner mattresses for a total price of CHF 1900. A shared design may require a compromise, particularly when partners have meaningfully different body weights or support requirements. We will explain any compromise identified during the measurement process and whether we recommend one shared design or two separate mattresses. The final choice remains yours.
If you are concerned about having two separate mattresses due to the gap between them, do not fear there is a solution. We can provide two individual mattresses with one shared topper and one shared cover so that the mattress appears as one. In this way both partners have their individually tailored mattress and have the benefit of the look of a single mattress. This is however charged at the price of two single mattresses.
We use polyurethane foam in the mattress which allows us to configure the designed cut-outs in the mattress in order to provide accurate and localised support in particular areas of the mattress.
A Tula Sleep mattress can be used on most flat, supportive surfaces, including non-zoned box-spring beds and slatted frames. Because the mattress is already zoned using the measurements collected during your consultation, an additional zoned base may alter its intended support. The mattress can also be placed on the floor, although we recommend a base that allows air to circulate underneath it.
If you have any questions about whether your bed will be suitable for your Tula Sleep mattress, contact us and we will be happy to help.
Interested?
Give us the opportunity to tailor one to you.